Shipping policy

 

1. Shipping Destinations

We currently ship within Australia and internationally to select countries. Please check our website or contact our customer service team for specific international shipping details at service@scrubbed-up.com.au

2. Processing Time

All orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed on the next business day. Processing times may be longer during peak seasons or promotional events, this will be clearly advertised on our website banner.

3. Shipping Methods and Delivery Times

Domestic Shipping (within Australia):

  • Standard Shipping: Estimated delivery time is 3-7 business days.
  • Express Shipping: Estimated delivery time is 1-3 business days.

International Shipping:

  • Standard International Shipping: Delivery times vary by destination but generally range from 7-21 business days.
  • Express International Shipping: Delivery times generally range from 3-7 business days.

Please note that delivery times are estimates and may vary based on factors such as location, weather conditions, and customs processing.

4. Shipping Costs

Shipping costs are calculated based on the weight of your order, the shipping method selected, and the delivery destination. The total shipping cost will be displayed at checkout before you complete your purchase.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment. You can also track your order status directly from your account on our website.

6. Shipping Issues

If you experience any issues with your shipment, such as delays or damaged goods, please contact our customer service team as soon as possible. We are here to help resolve any issues and ensure your satisfaction.

7. Customs Duties and Taxes

For international orders, please be aware that customs duties, taxes, and other fees may apply upon arrival in the destination country. These additional charges are the responsibility of the recipient and are not included in the shipping costs at checkout.

8. Address Accuracy

Please ensure that the shipping address provided is correct and complete. We are not responsible for delays or lost shipments due to incorrect or incomplete address information. If you need to change the shipping address, please contact us immediately to see if it can be changed before shipment. 

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Returns Policy available on our website or contact our customer service team for assistance.

10. Contact Us

For any questions or concerns about our shipping policy, please contact us at:

  • service@scrubbed-up.com.au

Thank you for choosing Scrubbed Up.

 We appreciate your business and look forward to serving you!